Frequently Asked Questions
Everything you need to know about shopping with MasterPieces Puzzle Company INC.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for apparel and accessories?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How do I care for my MasterPieces garments?
To maintain the quality of your items, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions can be found on the interior garment label.