Returns & Exchanges
At MasterPieces Puzzle Company INC, we want you to be completely satisfied with your purchase; if you are not happy with your order, you can return unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return and receive a return authorization.
Pack Your Items
Securely place the items in their original packaging, ensuring all fashion tags and labels remain intact to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned garments, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing